Customer Testimonials
made on line appointment with service.Angelica could not find the special I SIGNED UP FOR AND GOT VERY RUDE. said I had to show her, tried to get me to agree to an oil change.said I HAD TO SHOW HER, didn't even try to find it even though it was listed on their web site and I had checked the box to get it
Very disappointed with this dealership. New GMC Terrain Denali with 1,000 miles (bought elsewhere) needs to be left at the dealership for up to six weeks for a known SD card issue. Totally unacceptable.
They sold me a wheel and tire warranty with my truck and when I took it in, I was told that my warranty doesn't cover the tires on my truck. The same tires that were on the truck when i bought it!! So they sold me a warranty i can't use. They said this has never happened and had to send the case to corporate. 3 months later!! I still haven't heard anything. I talked to the supervisor, who gave me the run around. I've called and left messages, and no call back. I am not a ...
I had a mixed experience. They did try to add 3K worth of warranties and protection packages to the price, but we managed to work our way past that and make a deal on a 2023 Explorer. Bobby was a good sales guy and Lupe, the SM, made a point of getting involved in everything. This type of low-balling the base price and then requiring the add-ons to make their profit margin is a bad practice, but one that you do not have to accept. One week after the purchase, the engine light on the dash came on. The owners manual ...
They do not take care of one's personal information here. Twice in the last year, since I purchased a car from them, they have mixed up my personal contact information with another customer. This has led to twice my OnStar and myGMC services being interrupted and set up with another vehicle. This has also led to unsolicited emails and calls about car sales. The second time was recently even after they assured my wife and I that there would not be another mix up again last year. The first time they dragged their feet on actually correcting the issue; ...
The only communication from our service associate has been sarcastic and rude! Hours go by between asking for an update and asking again then more hours then I have to contact the manager and finally I get a response. I have not complained about the amount of time it is taking and still the associate doesn’t respond. My only ask was to be kept in the loop about the progress or lack there of. Once my warranty is expired I will never go here again!
Stop by on a Friday afternoon, because my wife wanted to see the new Buick envision. OSCAR LOPEZ was our sales associate. He was very helpful not pushy and honest! He definitely left a great impression...I see a new Buick in my future!
Great customer service and I will definitely go back for another GMC truck or SUV
Worst service I ever have nothing of what I paid work and they just said could take from one day up to a year to receive parts
EDIT: So, When I was there the time before last I bought the service package, which is really the only reason I returned. I dropped my car off on a Friday morning. and a tech didn't even look at it until Monday. I feel like they have my car hostage and it's not like they offer service loaner cars like dealers used to. So, manager Greg, if you see this know I sent you an email and you can call me. Friendly enough, but oil changes take an hour and a half.... and they marked my air filter ...
Very professional and excellent customer service. I'm very satisfied with the treatment i have received.
It was a great experience for me personally buying truck there. The 2nd time me visiting there
Fast and easy service. Very professional with your appointment. A job well done in a timely manner.
Very friendly and knowledgeable personnel. Very happy with my new vehicle. I very satisfied with the treatment I have received.
The service account manager was very attentive. They went above and behind to ensure my vehicle was serviced properly and on time.
Good people and a great atmosphere, a place where they really enjoy helping people dreams come true!
Víctor in the service dept always exceeds my expectations with my vehicle maintenance and customer service is always great!
I would like to thank Lupe and Jaime for making my new Hummer a pleasure to buy! Being the the business I appreciate guys that don’t xx and take care of their customers! You have a customer for life !
Rodrigo was great! Kept me well informed.the techs working on it also seemed well informed and recommended what they thought was needed. My vehicle is running great!
Gunner did a great job facilitating my transmission replacement. Thanks to Texan GMC and the entire service department.
I am so lucky I found this place for friendly and impeccable service when dealing with my routine oil changes.
Very disappointed with your service over the year. This was the last time I will use your dealership for service or even getting new or used car. If Abe the person I was working with will explain in detail why I am very disappointed. Imagine dropping your car for oil leak and have to drop if off over 4 times and still did not fix the problem
Service airbag sensor was replaced and the tam was nice to work with for repairs
I had my car service several times at this location, I can truly say I got the best of service, from Mr Rivera , Humberto and Gunner. I truly recommend this location and most of all Gunner honesty.( I left my cell phone in my car it was returned to me with everything still in it.)
The communication was horrible through the whole process. I am struggling whether I would use them again. I have owned a gmc for several decades and this was the worst service every My advisor was hands off it seemed like. I went to Tom peacock for service on my caddy and they were for away better than Texan service Ps parking lot is a mess to navigate
It's clean, & everyone is so friendly, respectful, & knows what they are talking about. My oil change didn't take long at all & they also gave me a free wash.
The dealership was very clean. The service department was well organized, and the staff was super nice. The waiting area was very accommodating.
The customer service in the service department is wonderful, everyone is very friendly and helpful. The mechanics in service are always goofing off and take forever to change a tire (I waited about an hour for them to just take my spare out from under my car.) when I dropped my tire off I had no tire sensor issues, when I picked it back up they claimed that I needed new sensors and would give me a quote. This is the second time my car has been in service of some sort and come back with other problems that weren’...
Me gusta mucho el servicio que me brindaron, los videos del servicio y lo que requiere en cuestion de mecanica me parecio una idea brillante.les estoy muy agradecido y es muy recomendable su servicio les agradezco mucho gracias
Always problems/service not done correctly always have to remind them on I service not done!
Sales group led by Bobby Garza did an excellent job with my purchase opportunity. Service team changed my oil/filter 5 times. Excellent job being timely.
People there are helpful and knowledgeable and friendly. It was a pleasurable experience and comfortable.
The Service Department did a great job getting my flat tire fixed in quick time.
Victor was great He listened to the problem I had and had it checked out and let me know what needed to be done. Ordered parts and called me for apointment to be fixed and called when finished to be picked up. Experance was great good job Thanks
Jessica was my service advisor and was a pleasure to work with. She clearly explained the service provided and my options. I have not had any more problems with my front end since then.
3 of the technicians have worked with me in recent visits but Victor is the one that stands out the most, he’s terrific and very helpful.
Love the dealer ship only take to long to get your truck worked on the service reps are all wonderful
I bought my truck at this dealership and have had it serviced there since day one. Always polite and nice, answering any questions I may have and have always left there extremely satisfied.
I had a great experience they really helped me out through the whole process and looked out for me. Great place to go if your trying to jump into something nice
Fast same day service ,great service advisors and quality work . I recommend this service center ,they can fix any make and model.
Had the airbag replaced on factory recall. Noticed on the way home that the airbag service light was on. Called the next day. They made a note on the ticket and said I’d get a call from the service department with a good time to bring it in. Still haven’t heard from them. I left for 6 weeks in Alaska the following Monday. I return late on May 15th and would like an appointment on the 16th or 17th. There should be “NO charge.
Very poor communication With the customer doesn't explain in detail. What is covered under extended warranty? Or what will have to pay out-of-pocket every time? Even time i called it was a different price. Does not offer loner vehicles? My truck was there over 3 weeks.
Great customer service. Polite and great price. I would recommend this dealership to any family member.
I find it a real inconvenience when your car has to kept over multiple days and they do not offer a loaner car. I have never experienced this with any other dealer.
Found a vehicle online spoke with Mario and he was the best! Great service and good customer care!
I was told by the salesman that they would do a complete detail of the vehicle I purchased since it was late when the deal was completed. When I called the individual to advise him I was coming int to drop off my vehicle Saturday morning he acknowledged and said just bring it in. I did not hear back from the dealership so I called and inquired about my vehicle and was told that they got busy and forgot to call. He informed me that they closed in 30 minutes of course that was not going to give me enough time ...
Great people that work inside that will help you walk out with a car the same day.
I come as a very satisfied customer. I had to take in my truck for a same day/no appointment oil change service, and Texan GMC was able to get me in and out with no issues. I’m highly satisfied due to them not necessarily having to take me and did it without any hesitation. I’m glad too see they’re still great customer service out there. Thank you Texan GMC.
the worst customer service. I bought a truck last year and the grill was stained. They told me they were going to order the grill and it took 4 months so I called to make an appointment and asked if I could make the appointment for 2 months and HUMBERTO told me yes, surprise when it arrived. The dealer told me we had to return the part because it had been 2 months and I asked for an explanation and he just laughed and told me ok, I live 90 miles away and that's inconvenient and they told me they were going to ...
Victor the Service Consultant was very knowledgeable, helpful, and polite. It was easy to make the appointment and all went well as scheduled.
I have used the service department multiple times and have been disappointed by their efficiency every time. I always had an appointment, arrived prior to my time, and had simple oil changes and tire rotations. It has never taken less then an hour and a half, and I have tried morning, noon, and afternoon visits. The last time over two hours. I will not return for service visits.
Misdiagnosed my vehicle and when told they came back with the right diagnosis after they had to be told to recheck it. And charged me 214.68, did a labor fee and when I asked what that was, was told it's their tax. Informed them it's against the law to charge tax on labor. Ended up fixing my vehicle myself in 15 minutes, something they wanted to charge 2 hours of labor on.
Contacted dealership to buy 1 maybe 2 Buick Enclaves per the price advertised on AutoTrader. I was willing to come from hundreds of miles away, but the dealer wanted to add $6,000 to the AutoTrader advertised purchase price of each vehicle for "dealer prep fees and dealer add-on fees," and refused to remove it!! Dishonest, false advertising. Don't waste your time! I will take my business elsewhere!
Appreciate the thoughtful service and all the patients given to customers on a regular basis thank you
Erika and the technician were great help keeping me informed of my vehicle situation and repairs needed.
The Service Team and the Maintenace Technicians at Texan Buick GMC do a fantastic job! They are all extremely courteous, professional, and "caring" to one's comfort during the stay, as well as your satisfaction regarding their work and the entire Texan Buick GMC "experience!" Out of all of the many-many makes of cars I have owned in my lifetime; Texan Buick GMC provides the BEST service! I am in my mid 70's and I have owned a lot of vehicles from Porches, Lincolns, Cadillacs, etc., etc.; thus, when I say Texan Buick GMC is the ...
I did bring in my service discount offer and handed to service advisor. Texan staff did a great job. Thank you again for your service.
The service dept is great! This is a big reason I keep returning. Lazaro takes great care of the customers.
A new vehicle was purchased. Immediately identified a repair that needed to happen. The repair had to be delayed due to scheduling. Finally got the truck in and they said they repaired it, but it was not repaired. Additionally, during the oil change, they left enough residual oil that it was dripping on the concrete after I got back from picking it up. They pleasantly told me to bring the truck in and they would fix the oil leak but they did not fix the steering issue. Also when I purchased the vehicle it was missing 2 options that said "...
My service advisor was a complete xxxxxxx. I had to deal with his boss & he wasn’t much better. I came to this dealership because the one in Baytown was rude to me. The first time I came to your dealership was pleasant but I think that’s because they were dealing with my husband. But Gunner was a complete JERK to me. I am going to buy a new vehicle but it will be from a dealership that values my business.
The entire crew is Friendly, courteous, and very professional. I highly recommend!! And on top of all that a wonderful deal!
Told me the wrong amount for over a month,to fix my car by $7,000 w/ warranty & did nothing to make it right. For a car I bought in November.
Appreciate the service call back from Itzel to make sure our vehicle service is good or are we having any problems. Never had a phone call to make sure everything was ok from any dealership but Texan GMC. Outstanding job! Definitely will choose my next vehicle from Texan.
Every time I get oil change they do good job on my truck they watch my truck to
Great customer Service, already purchased 10 vehicles from this dealer, ask for Alfredo, he's the man !!
Poor customer service from the Service Rep. Failure to call you back when trying to find the staut of your vehicle.
Was very courteous and helpful with all questions. Really liked our salesperson. Would recommend him.
Texan Buick is a great place to get your car done. Always good and polite.
Professional, transparent, service delivered as promised. My issue was diagnosed; options were presented; repair was completed on time
Very professional staff and handled my battery issue promptly. will certainly use them in the future.
Parts are always on backorder. Bought a $90,000 truck, loaded ultimate Denali, supercruise went out, took a month to fix. Now my onstar, navigation, supercruise and everything is out and it’s been 6 months with still no fix. Was looking to buy a Hummer, but doesn’t look like they will get my business because they can’t even fix the car I have currently.
When I buy my truck they offer me a pack for covers on my truck and is not cover my tires and they said cover tires and wells ,
Everyone at Texan GMC Buick is so friendly and helpful! Special thank you to Eric Candanosa and Trinity Pierce
The day of purchase was a 5 star day but my rating is based on afterward. I’m finding there is no customer service after the sale. One of the keys I was given is not to my vehicle. I have texted and emailed asking that my key be mailed to me then I will mail the one I got back to you. I have received no response. Also I got a phone message and email that my plates are in. Once again I replied to the email asking that the plates and my key be mailed to me. I have ...
I travelled from Florida to purchase a 2018 Ram 2500. Salesperson Trinity was very helpful at first but this changed when the paperwork was signed. Everybody was helpful until the paperwork was signed and I felt rushed. When signing the paperwork the finance person seemed lost and had to get help from someone else. This caused us not to purchase the extended warranty then, he rushed through everything. The vehicle was not as described by Trinity and has an awful cigarette smoke smell that has progressively gotten worse, even though she said it was never smoked in. I have had it detailed ...
I really enjoyed doing business at Texan dealership. The salesperson Mario was a great experience also the finance manager was great. My overall experience was the best compared to other purchases I have made at other dealerships.
Always courteous and doesn't try and pressure services you don't need. Sends reminders when service is due. Very happy with the service and friendly treatment given by all the service personell
Oil changes and easy services is good. Major work and diagnostic work in a timely manner is poor and not effective.
The person helping us are soooooo niceeeeee!!! Word word word word word word word word word
I really want my car fixed. It is too new to be having these problems. But thanks for covering the Uber service cost.
Service department was excellent, I tried to trade my 2022 GMC 3.0 X31 in on a new 2024 and worked with Daniel for 10 minutes and it was a no go. Zero balance on truck, I trade my vehicles in every 2 years.
They had great customer service and were very knowledgeable on what vehicles the have and the features of the vehicles. Everyone was very professional. Great price.
Supp impressed with the service. Everyone was very professional. My vehicle was spotless when it came back.
They had great customer service and were very knowledgeable on what vehicles the have and the features of the vehicles
I had been looking all over town for a new Envista with no luck. Not only did Texan Buick have what I wanted but Mario provided great service and helped me get a great deal. The process from start to finish was smooth and fast! I highly recommend Texan
Great service, no issues to report great customer service. Great price. Sale salesman, and people
I bought a car that had mechanical problems and had to take it to the Ford dealership to get it fixed. The car had no owners manual.
Ask to get oil change done it’s was not done not happy with service
Imran Khan was great. He helped me find just the truck I wanted and provided a fair deal.
Excellent and exceptional overall experience with Mr. Mohammed the salesman and service department. The dealership full of very kind and professional people including those at the front desk who welcome you in.
Always have a pleasant experience bringing my car to this dealership. Thank you for your help
It’s a nice service department and very friendly people and I would recommend it to friends.
Good group of guys nice dealership very convenient when purchasing a vehicle in and out
The best thing about the dealership is the professionalism, follow-through and follow-up by the salesman, Mr. Rafael Rivera. Also, very impressive was the ease and time it took to close the deal and sign all paperwork with the finance team. I’ve been buying cars for a long time and this was the best experience…ever…hands down. I highly recommend this dealership! It is well-run…well-managed.
The service was very fast and efficient. I really appreciated the all around customer service received.
Great service. Found the right car for me. Friendly people, great technology at signing. I will by my next car from them
Everything went well just kind of expensive for the repairs. Could have discount for senior citizens sometimes
Jonathan at Texan GMC was friendly, quick and easy to work with. I recommend them
The service is friendly and positive… and they work with you in helping you get a great deal
Clean Dealership, easy working with everyone. If I ever need to purchase another vehicle I will return.