Purchased a 2024 GMC 2500 Denali Ultimate online. Salesman almost lost the deal over a xx $2000 fee to have ceramic coating done and a tracking GPS. Although I wanted neither they added it and wouldn’t remove the GPS as I requested. Then I asked about scratches and was lied to. Was told one minor scratch on the bumper. Vehicle had significant scratches and a few dents when I flew down to get the truck. Nothing was ready when I told them I would arrive at 9am. I was driving back to my home state 750 miles away and was stuck there for 2 hours. I would not recommend dealing with this shady operation especially if spending the kind of money I did on a vehicle with 19k miles and certified pre-owned, allegedly.

The service department is terrible. I have bought three new GMC vehicles in the last few months. I will not buy another vehicle from this dealership. I tried to book an appoint and was told they were booked up for a week. I respect that and appreciate that they did over book. I then booked a appointment a week in advanced. My mother-in-law had fallen and broken her hip and was in ICU so I took my wife's vehicle for her 1st oil change. I arrived on the service drive and sat there a few minutes, and no one came out. I walked in to find a lobby full of service advisors with only one Customer in lobby. I stood there listing to one of the service advisors on the phone talking to someone about what they were going to eat that night. Finally, the lead guy at the desk in the corner walked in and I asked what does it take to get waited on? The service advisor in front of me said are you here for an oil change? change I replied yes He said Full disclosure 5 to 6 hours I said Full disclosure I have an appointment he replied doesn't matter five to six hours and handed me my keys back I handed him my keys back to him and said unacceptable I had an appointment I need my oil changed I walked around the corner To see the service director Lazaro and his office was locked up so I come back and they said he's on vacation I said man every time I come in here the guy's on vacation so I walked up front to see the new sales director clay who is great clay went back and had a conversation with him and got my oil changed in a timely manner I asked to speak to the general manager whose name was Greg and I was told Greg was busy but he would call me soon here we are week Later and no phone call from Greg. I called clay on his cell phone today and he told me he was out of the office but would call Greg right now and tell him again I have documentation from every time I've called clay and Greg said he would call me but he did not call me back. Instead of Greg calling me he had the service director call me I spoke with the service director got off the phone called clay back again and told him I was contacting General Motors and I also was calling their corporate office Ken Graff. Mysteriously after I called Ken Graff Greg decides to call me I told Greg I've been trying to reach him for a week and had tried to reach him before and he's never available while I was there I had a conversation with six salesman and the sales director on the floor and the salesman told me that that's their problem they sell a car and then they can't sell a second car to the people because the service department there is terrible I said have discussed this with your general manager they said yes our general manager Greg Wilkins does not listen to us. At this time I'm waiting to speak to Alan Paul who is the vice president of Texas Oklahoma for Ken Graff. Don't waste your money buying a vehicle here because you will not get good service until they make some major changes which is probably changing the general manager and the service director this dealership will continue to go downhill.

They honored the warranty on my tire without any hassle. I was there a little longer than I would like, but I was prepared for that, because it is always that way with auto repairs. I will go back again. My service writer was friendly, as was the guy that brought the car to me.

Don’t not buy used from this dealership. They do not put trades through the proper inspections before selling to a new customer. I have a lengthy trail of multiple issues on a used car from there…..a $30,000 used car. Many things would have been detected if it had infact been inspected through their mechanical department. Car is now in shop with most likely a failed engine. Mom of 3, still have loan and now no car! DONT SHOP HERE!

I will never return to this location. I will drive out of my way to go to Buick dealership in another city. I have also advise all my friends, acquaintances, followers not to have any business dealing with this dealership. After my own personal incident, I was speaking with a family member who also had a horrifying story from Texan Buick GMC. I scheduled a service with Texan and I had an email for a free oil change on my newly purchase Buick encore GX. The woman at the service desk refused to apply to my oil change and said she wasn't sure how to do it… It came directly from Buick and it even had a SKU number. I'm not sure what the problem was in trying to apply it to my oil change. This was not until after I approached the desk to pay that I realized the coupon had not been applied in. My total was over $80. No problem there, I was informed of the regular oil change price beforehand. When I inquired again about the free oil change and received the same response that she was unable to do anything with that… I then presented a coupon that I had on my phone directly from the dealership I was standing in, Texan Buick GMC. I was then informed by the same woman that she could not honor that. I was becoming a little irritated at this point. I was informed by the lady checking me out that she could not apply the $69.95 coupon, the same one that I had pulled up from the dealers website. because according to her, it was not a coupon. I tried to point out the fact it actually had the word coupon on the coupon and I was dismissed. It seemed at that point. The woman was also a little irritated as well. I left the dealership feeling like I was taking advantage of. I was not heard, I was blatantly ignored and dismissed by the staff. And I have tried several times to call up there and speak to the general manager since January 9, 2025 when I received the oil change. I tried to call up there the same day and several days after to speak with the general manager with no luck. I did receive a follow up text from the dealership, specifically the woman who checked me out, had asked that I give a good rating. I read this email and I replied to it informing her I would take the survey. In the email, I also added a friendly reminder that I still am needing to speak to the general manager. After that, I never received the survey. I never received any further communication from the woman at the dealership. Followed up to speak with general manager. I was told he was out of the office, he was on vacation, etc. And the final insult to injury, was that I looked at my oil change sticker and it was incorrect. It states it did my oil change on such and such date accompanied with the mileage. This information was placed in my vehicle incorrectly. It states that it did my oil change. It's 78,000 some odd miles… I didn't have anywhere close to 78,000 miles at that time and I'm still not at 78,000 miles today.

Great experience, everyone I dealt with was very professional. I dropped my truck off Tuesday night. The next day around noon they sent an Uber driver to pick me up and take me to the dealership. They fixed the abs recall, replaced my window switch and secured my passenger seat. Awesome experience.

Fuel injection cleaning service, oil change,and couple of other item only took 1 day to complete. Victor at Texan Buick is the best. Attentive thorough and professional. Very satisfied.

made on line appointment with service.Angelica could not find the special I SIGNED UP FOR AND GOT VERY RUDE. said I had to show her, tried to get me to agree to an oil change.said I HAD TO SHOW HER, didn't even try to find it even though it was listed on their web site and I had checked the box to get it

Very disappointed with this dealership. New GMC Terrain Denali with 1,000 miles (bought elsewhere) needs to be left at the dealership for up to six weeks for a known SD card issue. Totally unacceptable.

They sold me a wheel and tire warranty with my truck and when I took it in, I was told that my warranty doesn't cover the tires on my truck. The same tires that were on the truck when i bought it!! So they sold me a warranty i can't use. They said this has never happened and had to send the case to corporate. 3 months later!! I still haven't heard anything. I talked to the supervisor, who gave me the run around. I've called and left messages, and no call back. I am not a happy customer!!

I had a mixed experience. They did try to add 3K worth of warranties and protection packages to the price, but we managed to work our way past that and make a deal on a 2023 Explorer. Bobby was a good sales guy and Lupe, the SM, made a point of getting involved in everything. This type of low-balling the base price and then requiring the add-ons to make their profit margin is a bad practice, but one that you do not have to accept. One week after the purchase, the engine light on the dash came on. The owners manual instructs you to bring it to a Ford dealership. The car was still under warranty, so no problem, right? Well, Ford fixed the warrantied part, but there was some road damage that was not covered to the tune of $950.00. I contacted Lupe and Bobby who said to bring the truck out to them and they would fix it there unless they could not get the part. I worked with Vanessa in the Service Dept. She was great! One week later I got the car back, and.... no charge to me! So as far as recommending the dealership, it seems like you just have to find the right people and you'll be OK. If you want to avoid the add-on scheme, go to a Sewell dealership.

They do not take care of one's personal information here. Twice in the last year, since I purchased a car from them, they have mixed up my personal contact information with another customer. This has led to twice my OnStar and myGMC services being interrupted and set up with another vehicle. This has also led to unsolicited emails and calls about car sales. The second time was recently even after they assured my wife and I that there would not be another mix up again last year. The first time they dragged their feet on actually correcting the issue; the second time they told me that they will do their best to delete the information from the other customer profile but could not guarantee that I would not be contacted again in the future. The lack of concern or interest in resolving this issue highlights a potential lack of care in protecting other personal information.

The only communication from our service associate has been sarcastic and rude! Hours go by between asking for an update and asking again then more hours then I have to contact the manager and finally I get a response. I have not complained about the amount of time it is taking and still the associate doesn’t respond. My only ask was to be kept in the loop about the progress or lack there of. Once my warranty is expired I will never go here again!

Stop by on a Friday afternoon, because my wife wanted to see the new Buick envision. OSCAR LOPEZ was our sales associate. He was very helpful not pushy and honest! He definitely left a great impression...I see a new Buick in my future!

Great customer service and I will definitely go back for another GMC truck or SUV